What Is American Education Services (AES)?

Definition & Examples of AES

Group of college students studying and laughing together in the library


Klaus Vedfelt / Getty Images

American Education Services (AES) is a student loan servicer to millions of borrowers in the U.S. It specifically services federal loans through the Federal Family Education Loan Program (FFELP) and other private loans.

If you’re among those with AES student loans, you might have questions about what AES actually is and how this company can help you manage your student debt. Here’s what borrowers with AES student loans should know.

What Is American Education Services (AES)?

American Education Services is a student loan servicer—a company that manages student loan accounts through repayment. It’s also one of just a handful of loan servicers that contract with the Department of Education to manage student loans issued through federal programs.

AES is owned by the student aid organization Pennsylvania Higher Education Assistance Agency, also called PHEAA. PHEAA is a major provider of student loan services at the national level. This includes a large federal student loan portfolio. As of September 2020, PHEAA serviced $380.8 billion federal student loans held by more than 8 million borrowers, according to the Office of Federal Student Aid.

PHEAA provides student loan services at a national level through AES and FedLoan Servicing. While AES and FedLoan are sister companies, they are different student loan servicers that operate separately.

  • AES manages PHEAA’s portfolio of private student loans and federal student loans through the now-discontinued FFEL Program.
  • FedLoan Servicing services student loans that are federally owned, including Direct Student Loans.

How AES Student Loans Work

AES student loans are the educational debt accounts managed by this loan servicing company. These debts may be either private student loans or federal student loans borrowed through the FFEL Program.

FFELP loans are the only federal student loans managed by AES. Other types of federal student loans allocated to PHEAA are assigned FedLoan Servicing only, not AES.

The FFEL Program ended in 2010, however, and FFELP loans have not been offered for more than 10 years. Even so, many borrowers are still repaying these types of loans, including those that are serviced by AES. AES also manages private student loans, so some borrowers will have AES servicing loans they took out with a private lender.

How To Get Info About Your AES Student Loans

If it’s been years since you took out your student loans or you’re not sure if AES is, in fact, your servicer, it’s easy to check that.

  • Log into the National Student Loan Data System (NSLDS): This is the database that records all student aid you receive, including federal student loans. You can log in with your FSA ID to view your student loan balances and history, including the servicers assigned to each account.
  • Check your credit reports: AES reports loan information to credit reporting agencies, so if you have an AES student loan, you should see it listed on your reports. You can request a free credit report from all major credit bureaus at AnnualCreditReport.com.

In addition to verifying AES student loans independently, you can also reach out to AES for information about these accounts.

How AES Can Help Borrowers

With AES as your servicer, it will be your go-to for any actions or assistance you may need with these accounts. Here are some of the specific ways AES helps borrowers manage their student loans.

Billing and Processing Payments

AES accepts student loan payments through direct debit, online transfers, checks, and its mobile app. If you want to pay more or less than the amount due, AES provides the capability to designate specific funds to specific accounts. This allows you to pay down certain loans before others.

Help Struggling Borrowers

AES can help borrowers who are finding it hard to keep up with student loan payments. Some options include changing a due date or learning about options to lower or pause payments.

Access Federal Student Loan Benefits

According to its site, AES can help you find, apply for, and use protections and programs offered to federal student loan borrowers. This includes:

  • Lowering or adjusting payments with federal repayment plans such as graduated and income-based repayment
  • Postponing payments with deferment or forbearance
  • Learning about programs to forgive, cancel, or discharge federal student loans
  • Federal student loan consolidation
  • Rehabilitating federal student loans in default

Contacting AES Student Loans

One of the easiest ways to manage AES student loans is through its online account access. There, you can create a customer account or sign in to view your student loan balance, make payments, or otherwise manage this debt. AES also has mobile apps for iOS and Android devices, so you can even view loans or manage payments on the go.

AES has additional mailing addresses listed on its site for specific actions such as sending payments or credit information disputes.

Here are other ways to contact AES customer service directly:

  • AES email: Log into your online AES account to email the customer service team
  • AES phone number: Call 1-800-233-0557 during business hours: Monday–Friday, 7:30 a.m.–9 p.m. ET
  • AES fax: Fax documents to 717-720-3916
  • AES mailing address for correspondence: American Education Services, P.O. Box 2461, Harrisburg, PA, 17105

Key Takeaways

  • American Education Services (AES) services private student loans and federal student loans under the Federal Family Education Loan Program (FFELP).
  • You can determine if AES is your loan servicer by checking the National Student Loan Data System or looking at your credit report.
  • AES offers a number of helpful services to borrowers through its website.