Administrative Skills List and Examples

Administrative Skills for Resumes, Cover Letters, and Interviews

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Administrative skills are those related to running a business or keeping an office organized. Administrative skills are needed for a variety of jobs, ranging from office assistants to secretaries to office managers. Employees in nearly every industry need administrative skills.

Below is a list of the top five most important administrative skills, as well as a longer list of other administrative skills employers seek in job candidates.

  Develop these skills and emphasize them in job applications, resumes, cover letters and interviews. The closer a match your credentials are to what the employer is looking for, the better your chances of getting hired.

How to Use Skills Lists

You can use these skills lists throughout your job search process. Firstly, you can use these skill words in your resume. In the description of your work history, you might want to use some of these key words.

Secondly, you can use these in your cover letter. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work.

Finally, you can use these skill words in your interview. Make sure you have at least one example for a time you demonstrated each of the top five skills listed here.

Of course, each job will require different skills and experiences, so make sure you read the job description carefully, and focus on the skills listed by the employer.

Also review our lists of skills listed by job and type of skill.

Examples of Administrative Skills

Communication Skills
Communication is a critical administrative soft skill. Administrative employees often have to interact with employers, staff, and clients, either in person or on the phone. It is important that they speak clearly and loudly, and maintain a positive tone.

Being a good communicator also means being a good listener. You need to listen carefully to clients’ questions and concerns.

Written communication skills are also extremely important. Most administrative positions involve a lot of writing. Administrative employees might write memos for their employers, write material for the company website, or communicate with people via email. They must be able to write clearly, accurately, and professionally.

Technology Skills
Administrative employees have to operate a variety of technological tools, ranging from Microsoft Office Suite to WordPress to online scheduling programs. They also have to use, and often maintain, office equipment such as faxes, scanners, and printers.

Administrative jobs of all kinds must be extremely organized. Being organized allows an administrative employee to juggle their many tasks. They have to manage various calendars, schedule appointments, and keep the office orderly.

Another important administrative skill is being able to plan and schedule things in advance. This might mean managing someone’s appointments, creating a plan for when employees are sick, or developing office procedural plans. An administrator needs to be able to be able to plan ahead, and prepare for any potential office issues.

Problem Solving Skills
Problem solving, or critical thinking skills, are important for any administrative position. These are often the people that staff and clients come to with questions or problems. Administrators must be able to hear a variety of problems, and solve them using critical thinking.

Administrative Skills List

A - G

  • Accuracy
  • Answering Telephones
  • Appointment Setting
  • Attention to Detail
  • Billing
  • Bookkeeping
  • Business Correspondence
  • Calendar & Docketing
  • Calling Clients
  • Clerical
  • Client Relations
  • Communication
  • Computer
  • Correspondence
  • Customer Service
  • Delivering Mail
  • Desktop Publishing
  • Directing Clients
  • Document Management
  • Editing
  • Efficiency
  • Email
  • Employee Relations
  • Event Coordination
  • Filing
  • Faxing
  • Greeting Clients
  • Greeting Employees
  • Greeting Visitors
  • Internet

H - M

  • Maintaining Office Records
  • Making Appointments
  • Management
  • Meeting Planning
  • Microsoft Office
  • Multi-Tasking

N - S

  • Office Administration
  • Office Equipment
  • Office Management
  • Oral Communication
  • Ordering Office Supplies
  • Order Processing
  • Organizational
  • Outlook
  • Planning
  • Presentation
  • Prioritizing
  • Problem Solving
  • Proofreading
  • Public Relations
  • Public Speaking
  • QuickBooks
  • Receptionist
  • Record Keeping
  • Research
  • Running Office Machines
  • Scheduling
  • Self Motivation
  • Software
  • Sorting Mail
  • Spreadsheets
  • Stenography
  • Supervising

 T - Z

  • Teamwork
  • Technology
  • Time & Billing
  • Time Management
  • Training
  • Transcription
  • Travel Arrangements
  • Typing
  • Typing from Dictation
  • Videoconference Preparation
  • Voicemail
  • Word Processing
  • Work Processing
  • Writing
  • Written Communication

Related Skills: Office Manager Skills | Receptionist Skills | Personal Assistant Skills | Computer Skills | Executive Assistant Skills | Office Assistant Skills

Read More: Administrative Position Interview Questions | Receptionist Interview Questions | How Much Do Secretaries and Administrative Assistants Earn? | Administrative / Business Resumes

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